top of page
Image by Lance Asper

Frequently Asked Questions for Clients

Explore our comprehensive FAQ guide designed to address common inquiries from our valued clients. From payment procedures to tracking options, insurance details, and guidelines on transporting personal belongings, we've compiled detailed answers to ensure you have a clear understanding of the vehicle transportation process. Delve into this resource to navigate your journey with On Route Global seamlessly.

Still Have Questions? We're Here to Help!

Explore our FAQ for Clients section to find answers to common queries about vehicle transportation. In case your specific question is not addressed or if you need further clarification, don't hesitate to reach out to our dedicated support team. We're committed to ensuring you have all the information you need for a seamless experience with On Route Global.

  • What types of vehicles can be transported by On Route Global?
    On Route Global provides transportation services for a variety of vehicles, including cars, motorcycles, boats, and jet-skis.
  • How can I request a quote for transporting my vehicle?
    To request a quote, navigate to our website and fill out the online form. Provide detailed information about your vehicle, the transportation route, and your preferred delivery date.
  • Is there a specific timeframe for requesting a vehicle transportation quote?
    No, there is no specific timeframe for requesting a quote. Our online quote request form is accessible 24/7, allowing you to submit your request at your convenience.
  • Can I track the status of my vehicle during transit?
    Currently, we do not offer a tracking system. For real-time updates on your vehicle's status, we recommend reaching out directly to the assigned driver for the latest information.
  • How do I pay for the vehicle transportation service?
    To confirm your booking, a small deposit is required. The remaining payment will be made directly to the driver upon successful delivery of your vehicle.
  • Is insurance included in the transportation cost, or is it an additional fee?
    Insurance-related inquiries can be discussed directly with the assigned driver once the booking is confirmed. They will provide detailed information about insurance options and coverage.
  • What happens if there is damage to my vehicle during transportation?
    While we prioritize safe transportation, unforeseen circumstances may occur. In the unlikely event of damage, you can contact either the assigned driver or our customer support team. We will promptly address the issue and work towards a satisfactory resolution.
  • Can I transport personal belongings inside my vehicle during transit?
    Although it's generally advised not to transport personal belongings inside the vehicle, we understand exceptions may arise. Contact our customer support team or your assigned driver to discuss your specific situation, and we'll provide guidance based on your needs.
  • Are there any specific documents or paperwork required for vehicle transportation?
    Essential documents, such as proof of ownership and vehicle registration, are necessary for smooth transportation. Our team or the approved driver will guide you through the required paperwork to ensure a hassle-free process.
  • What information do I need to provide when requesting a quote?
    When requesting a quote, you'll need to provide comprehensive details about your vehicle, including its make, model, and any unique specifications. Additionally, input the pickup and delivery locations and specify your preferred delivery date.
  • How are the transportation costs calculated?
    Transportation costs are calculated based on a combination of factors, including the type of vehicle, the distance to be traveled, and any additional services requested (e.g., expedited delivery, enclosed transport). Our transparent pricing structure ensures you receive a fair and accurate quote.
  • Are there any restrictions on the make, model, or size of the vehicle you can transport?
    In general, we can transport vehicles of various makes, models, and sizes. However, certain oversized or specialized vehicles may have specific transportation requirements. Feel free to reach out for more personalized guidance.
  • How can I contact the driver transporting my vehicle?
    Once your vehicle is assigned to a driver, you'll receive detailed contact information for direct communication. This allows you to stay in touch with the driver throughout the transportation journey, facilitating effective and real-time communication.
  • Can I choose a specific delivery date for my vehicle?
    Absolutely! During the quote request process, you have the option to select your preferred delivery date. We strive to accommodate your schedule and provide flexibility in delivery timelines.
  • Can I change the delivery location or date after confirming the booking?
    We understand that plans may change, and we strive to accommodate such requests whenever possible. If you need to make changes to the delivery location or date after confirming the booking, please contact our customer support team as soon as possible. We'll work with you to explore available options and make the necessary adjustments.
  • What measures are taken to ensure the safety of my vehicle during transportation?
    The safety of your vehicle is our top priority. Our experienced drivers employ industry-standard safety measures, including secure loading and unloading processes, vehicle tie-downs, and adherence to all transportation regulations.
  • Are there any specific requirements for preparing my vehicle before transportation?
    To ensure a smooth transportation process, it's essential to prepare your vehicle adequately. This may include ensuring the vehicle is in good working condition, removing personal belongings, and addressing any specific requirements for certain vehicle types.
  • What happens if there are delays in the delivery of my vehicle?
    While we strive to meet delivery deadlines, factors such as weather, traffic, or unforeseen circumstances may lead to delays. In the event of any delays, rest assured that we will keep you informed and work diligently to minimize any inconvenience.
  • Do you offer international vehicle transportation services?
    Currently, our primary focus is on domestic vehicle transportation. However, we are actively exploring opportunities for international expansion. Stay tuned for updates on our website regarding new service offerings.
  • Is there a cancellation policy for booked vehicle transportation services?
    Yes, we have a cancellation policy in place. The specific details of the policy are outlined in our terms and conditions, which can be reviewed on our website. If you have any questions or concerns about the cancellation policy, please feel free to contact our customer support team for clarification.
bottom of page